Phoenix Technology continues to meet and exceed our expectations. They provide rational business solutions for IT needs and fully understand how IT issues quickly affect business. Their professional staff are highly competent and very service oriented. I would highly recommend Phoenix Technology for companies seeking an outsourced managed IT services solution.
“We would refer them on timeliness, efficiency, communication and effectiveness.” She continues “They have done an excellent job following through with any issues and finding the solution and communicating before, during and after the project is complete. Many IT people have a hard time being people persons. This team stands out in that fashion.”
Phoenix has consistently provided a prompt response to any variety (small or large) IT issues that we’ve encountered. Phoenix always answers our call or email, and is “on the spot” to provide us with assistance scoped for the scale of the question or project at hand. In terms of response, I’d give a 10/10 rating. The follow-up on issues has equally been as satisfactory as the initial response. We know that once Phoenix is “on” one of our issues or projects, they will let us know of the results as soon as possible. We completely trust Phoenix to handle our data and systems knowing that our best interest is theirs. They’ve helped guard against any number of cyber-attacks, spam, viruses, and data-breach violations – our systems are safe in their hands. All in all, Phoenix continues to impress our company with their abilities and aptitude to completely handle our IT. Thanks to Phoenix, we no longer have a need for an internal IT coordinator or manager. They’ve proven themselves as our preferred provider of IT services, again and again.
Technology is a huge part of our business. Without out it, we wouldn’t be able to communicate internally or externally, and wouldn’t be able to transmit reports, or produce our deliverables. If our IT goes down, we’ll be stopped in our tracks. Phoenix Technology ensures we’re always up and running. They provide me a huge sense of relief, and allow our team get their job done.
As a CFO (Chief Financial Officer) I see great value in outsourcing to Phoenix for our technology and IT management functions. They save us time, money and effort because with Phoenix we don’t need to hire in-house staff—they are that diverse and adaptable. Instead of using a variety of vendors Phoenix is our one-stop-shop for all our IT needs and more. They even help us find and manage outside vendors when we need them.