April 19th, 2019

Business objectives should help determine how technology will be used. The growth planning helps as technology experts determine the plans for support services. Several companies of many sizes are continuing their research of private and public clouds. The question is, “Should we go with a private cloud or public cloud?” The reviews of public and […]

April 16th, 2019

Large software and hardware manufacturers are generally a trusted source for updates, but that same level of trust with consumers is what makes these groups a heavy target for hackers. The recent infiltration of ASUS made it all too clear that no one is safe from the threat of malware attacks. The Taiwan-based tech giant recently was […]

April 16th, 2019

Hello Clients, We have a new ticketing system and would like to give you some guidance on what has changed and how to use the new system. Please follow the attached document. Updated Ticket Submit Process. If you have any questions, please feel free to email us at ticket@phoenixtechnology.us.

April 16th, 2019

Firewalls were developed over thirty years ago and function as the first line of defense for many business networks. This piece of network equipment is a perimeter defense that determines whether packets can move into or out of the network. While the basic concept of a firewall is simple, the way that it performs this […]

April 16th, 2019

There is a point in every small business’s lifecycle when technology becomes integral to the business. With some organizations, this could be the first day they are in existence — with others, it may be several months to a year or more before technical challenges begin to invade business operations. This can come on slowly, […]

April 12th, 2019

Upgrading software can be a real pain — literally. Users are likely to be reluctant to learn something new, causing additional requests to help desk personnel as users get acquainted with a new operating system. The time required to install upgrades and get up to speed with any changes is rarely trivial, and there’s always […]

April 9th, 2019

If your company is still using the Windows 7 operating on your business computers, it’s time to look for a change. That’s because Microsoft is ending support for this popular and reliable operating system that has been popular with companies for years. On January 14, 2020, Microsoft will stop offering security patches and dates for […]

April 8th, 2019

  Our days are full of distractions, from phones that don’t stop ringing to apps that don’t stop dinging. Each time we pause from one task, it takes us several seconds to a few minutes to get our minds back on track. This may not seem like much of an impact, but it can really […]

April 8th, 2019

Researching IT support companies can lead to confusion — and quite a headache! You may have started down the path of finding a technology partner due to internal frustrations or a lack of time to support basic technology needs, but your search can quickly expand due to the number of potential partners in the marketplace. […]

April 4th, 2019

It’s difficult to scan through any news site and not see mention of yet another cybersecurity breach at an organization, and the devastation that can be caused to that business and the community are significant. Maintaining a robust cybersecurity presence is no different than budgeting for the cost of electricity to keep the lights on […]